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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Lucky Tiger Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and accept these terms, together with any additional rules or information shown on the relevant page.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Lucky Tiger Casino. They apply to your use of the website, any account you create, deposits and withdrawals, casino games, promotional material and related services. If you do not agree with these terms, you must not use the website or open an account.
Article contents
You should also read any rules, instructions, notices or terms displayed within the website. Game-specific rules may explain how a particular game operates, including the way bets are placed, results are determined and winnings are calculated. Promotion-specific terms may apply to an offer and will be made available with that offer. If a specific rule conflicts with these general terms, the specific rule will apply only to the relevant service or promotion.
The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful for you and for complying with all laws and regulations that apply to you. You must not access the website from a location where doing so is prohibited.
Changes to these terms
These terms may be updated from time to time to reflect changes to the website, games, payment arrangements, legal requirements or business practices. The current version will be published on the website and will apply from the date stated, or from the date it is posted if no date is stated. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms. If you do not accept a change, you must stop using the website.
Eligibility and legal age
You must be at least 18 years old to open or use an account for real-money gambling. You must also satisfy any other eligibility requirements that apply to your location. We may ask you to confirm your age and identity before allowing access to some or all services. Providing false, misleading or incomplete information is a breach of these terms.
- You must use the website only for lawful purposes.
- You must not allow another person to use your account.
- You must not create or control more than one account unless expressly permitted.
- You must not use the website if you are self-excluded, restricted or otherwise not permitted to gamble.
- You must not use the website while affected by alcohol, drugs or any other substance that may impair your judgement.
2. Accounts, verification and security
To use real-money services, you may need to register an account and provide accurate information. This may include your name, date of birth, residential details, payment information and other information needed to verify your identity or comply with legal and operational requirements. You must keep your details current and tell us if any important information changes.
Account registration details must belong to you and must not be supplied on behalf of another person. You are responsible for checking the information before submitting it. We may restrict access, pause transactions or request supporting documents if information cannot be verified, appears inconsistent or raises security concerns. Verification checks may be completed when an account is opened, during account use or before a withdrawal.
Keeping your account secure
You are responsible for keeping your username, password and other account credentials confidential. Do not share them with anyone, store them where they can be easily accessed or use the same credentials on an unsafe device. You should log out after each session, particularly when using a shared or public device.
You must notify us through the available website process as soon as you become aware of unauthorised access, a lost password, suspicious activity or any other security issue. Until the issue is reported, activity completed using your account may be treated as activity authorised by you, subject to any rights you may have under applicable law.
Account suspension and closure
An account may be suspended, restricted or closed where this is reasonably necessary for security, verification, responsible gambling, legal compliance, suspected fraud, suspected collusion, a breach of these terms or another legitimate operational reason. We may also refuse registration or limit access where required by applicable rules.
If an account is closed or restricted, you must not attempt to create or use another account to avoid the decision. Where permitted, any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances leading to the closure. We may withhold or cancel transactions associated with fraud, unlawful activity or a material breach of these terms, but nothing in these terms removes rights that cannot lawfully be excluded.
You may request the closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, verification or compliance. If you want a longer break from gambling, use the responsible gambling tools or account restrictions made available on the website.
3. Deposits, withdrawals and game play
Deposits and funds
You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Deposits must not be made for another person, used to transfer funds between users or made with money obtained through unlawful activity. We may decline, reverse or delay a transaction where a payment method cannot be verified, a transaction is disputed or additional checks are required.
You should consider your deposit amount carefully and only gamble with money you can afford to lose. Available payment methods, processing conditions and any applicable charges will be shown on the website or during the transaction process. Your bank, card provider or payment service may impose separate fees or conditions, and you are responsible for checking those arrangements.
Withdrawals
Withdrawal requests are subject to account verification, payment checks and any applicable game or promotion rules. We may ask you to confirm your identity, source of funds or ownership of a payment method before processing a withdrawal. A request may be delayed or declined if the required information has not been provided or if a transaction is being reviewed for security or compliance reasons.
Withdrawals will generally be returned through an approved method connected with your account, subject to the options available and any legal or operational requirements. You are responsible for ensuring that the payment information supplied is correct. We are not responsible for delays caused by your bank, payment provider, inaccurate information, system interruptions outside our reasonable control or events required by law.
Game results and technical issues
You must follow the instructions and rules displayed for each game. Bets are accepted only when recorded by the website's systems. A transaction or bet may not be treated as completed if the website does not record it because of a connection problem, system error or other interruption. If a game is affected by a technical fault, we may void or correct affected play in a fair and reasonable manner, subject to applicable law.
Where a result, balance or transaction is clearly affected by an obvious error, we may correct the error and restore the position that would have applied if the error had not occurred. You must tell us promptly if you notice an incorrect balance, duplicated transaction or other apparent mistake. You must not knowingly benefit from a technical fault or error.
Promotions and bonuses
Any bonus, reward, free-play offer or promotional campaign is subject to its own conditions. Those conditions may include eligibility requirements, time limits, contribution rules, wagering requirements, game restrictions, maximum values or withdrawal conditions. You should read the applicable offer terms before participating. If no offer-specific terms are accepted, the general terms continue to apply.
We may cancel, amend or withdraw a promotion where this is necessary because of an error, misuse, suspected abuse, technical problem, legal requirement or another reasonable cause. A promotion must not be used in a way that manipulates the offer or gives an unfair advantage. Where permitted, we may remove promotional benefits connected with ineligible or irregular activity.
4. Responsible use, privacy and legal matters
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of your time and spending, and never chase losses. Take regular breaks and stop playing if gambling is affecting your finances, relationships, work, study, sleep or wellbeing.
If you are concerned about your gambling, use the account limits, time-out, self-exclusion or other responsible gambling features made available on the website. You can also seek independent support from an appropriate Australian gambling support service or a qualified health professional. Do not gamble on behalf of another person, borrow money to gamble or ask someone else to manage your gambling account.
Privacy and personal information
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, protect the website, meet legal obligations, manage responsible gambling risks and communicate with you about your account. By using the website, you acknowledge that this information may be handled for these purposes as explained in the Privacy Policy.
Acceptable use and intellectual property
You must not misuse the website, interfere with its operation, introduce malicious code, attempt to gain unauthorised access, scrape or copy content without permission, use automated tools to interact with the service or engage in conduct that could harm other users or the operator. You must not use the website to commit fraud, launder money, facilitate unlawful gambling or conduct any other unlawful activity.
The website, including its text, graphics, software, logos, design and other content, is protected by intellectual property rights. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not reproduce, modify, distribute, publish, sell or exploit website content unless you have permission or the law allows you to do so.
Availability, liability and governing law
We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, security measures, technical problems or matters outside reasonable control. We do not guarantee that the website or every game will always be available, error-free or compatible with every device. You are responsible for having a suitable device, internet connection and software.
To the extent permitted by law, we are not responsible for losses caused by your failure to follow these terms, inaccurate information supplied by you, unauthorised use of your credentials, interruptions outside reasonable control or your use of the website in a manner not permitted by these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If you have a concern about an account, transaction or service, review the relevant information on the website and use the available support or complaints process. We may ask for details needed to investigate the issue. These terms and any dispute arising from your use of the website are subject to the laws that apply to the relevant service and your location, unless applicable law requires otherwise.
