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Privacy Policy
This Privacy Policy explains how Lucky Tiger Casino may collect, use, store and protect information connected with your use of our website and online casino services. It also explains your privacy choices, how cookies work and how you can make a data request.
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About this Privacy Policy
Lucky Tiger Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected when you visit our website, create or use an account, contact support, make a payment, use casino services or otherwise interact with us online.
Article contents
Personal information means information that identifies you or could reasonably be connected with you. The information we handle depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically from your device, browser or activity on the site.
We may update this policy from time to time to reflect changes to our services, privacy practices or legal requirements. The current version published on the website applies to your use of the services. We encourage you to review this page occasionally so you remain aware of how information may be handled.
This policy is intended as general information for players in Australia. It does not replace any specific terms that may apply to a particular service, promotion or account activity. If another notice gives more detail about a specific type of information, that notice should be read together with this policy.
Information we may collect and why
We only seek to collect information that is reasonably connected with operating an online casino, supporting players, protecting the platform and meeting applicable obligations. The categories below describe the types of information a casino website typically handles.
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential or other personal details, username, password-related information and contact details. We use this information to create and manage your account, communicate with you, provide customer support and help maintain accurate account records.
Identity and verification information
To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These may include information shown on identity documents, proof of address or other material needed for checks. Verification information may be used for account security, fraud prevention, safer gambling processes and compliance with legal or operational requirements.
Payment and transaction records
We may handle records about deposits, withdrawals, payments, refunds, account balances and other transactions. Payment information may be processed through payment providers, and we may not need to hold complete payment card details ourselves. Transaction records help us process requests, reconcile accounts, investigate unusual activity, respond to queries and keep records required for legitimate business and legal purposes.
Device, usage and cookie data
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, login activity and information about how the website is used. We may also receive information through cookies and similar technologies. This data helps us operate, secure and improve the website, remember preferences, understand performance and identify suspicious or unauthorised activity.
Support and communications
If you contact us, we may keep the content of your messages, details used to identify your account and information about how your request was handled. We use support information to answer questions, resolve problems, protect accounts, review service quality and keep a record of important communications.
- Run and administer your account and provide the services you request.
- Complete identity, age, security, anti-fraud and account protection checks.
- Process payments, withdrawals and other account transactions.
- Meet legal, regulatory, accounting, security and responsible gambling obligations.
- Provide customer support and communicate service-related information.
- Monitor, maintain and improve website performance, reliability and security.
- Detect, prevent and investigate fraud, misuse, technical attacks and other prohibited activity.
How information is used and shared
We use personal information for the purposes described in this policy and for other purposes that are reasonably related to providing and protecting the services. This can include managing access to your account, confirming that information is accurate, investigating activity, applying account controls and responding to requests.
We may send service communications that are necessary for your account or a transaction. These can include messages about account activity, verification, security, changes to the website, support requests or other operational matters. These communications are different from optional marketing communications.
Where permitted and in line with your choices, we may use contact details to send information about services, updates or marketing. You can withdraw consent to marketing at any time by contacting support@lucky-tiger-casino.best. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not normally stop essential service or security messages.
Information may be shared with service providers that help operate the website and casino services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, customer support, analytics, security or professional services. They should receive information only as reasonably needed for the service they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect players, the website or our rights; to investigate suspected fraud or unlawful activity; to respond to a valid legal request; or to meet an applicable obligation. We do not intend to sell personal information as a standalone commercial product.
We take reasonable steps to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication procedures and staff or provider safeguards. No online service can guarantee complete security, so you should use a strong password, keep account credentials private and contact support promptly if you suspect unauthorised access.
Cookies, analytics and retention
Cookies are small files or similar technologies that may be placed on your device when you visit the website. Some are needed for core functions, such as keeping you signed in, remembering session information, supporting security and enabling pages to work correctly. Other cookies may help us understand website use, remember preferences or assess performance.
Cookies may collect information such as a device or browser identifier, pages visited, general activity, language preferences and technical settings. They do not necessarily identify you by name, but information collected through cookies may be linked with account or usage information where appropriate. We may also use similar technologies, such as pixels or local storage, for related purposes.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work properly or may need to be set again. Browser controls can vary, so check the help information for the browser or device you use. Changing browser settings may not remove information already collected before the change.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. The length of storage may depend on the type of record and the reason it was collected.
When information is no longer needed, we may securely delete it, anonymise it or place it beyond ordinary use, subject to technical, legal and operational requirements. Closing an account does not automatically mean that every record can be removed immediately.
Your privacy choices and data requests
Depending on the circumstances and applicable privacy requirements, you may have choices concerning the personal information we hold about you. You may ask us to explain what information is being handled, request access to it, ask for inaccurate information to be corrected, request deletion of information where appropriate, or withdraw consent previously given for marketing.
To exercise a data right or ask a privacy question, contact support@lucky-tiger-casino.best. Please describe your request clearly and provide enough information for us to understand what you are seeking. We may need to confirm your identity or account ownership before providing information or making changes. This is an important security step designed to prevent information being disclosed to the wrong person.
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy or explanation of that information.
- Correction: tell us which information is inaccurate, incomplete or out of date and ask for it to be corrected.
- Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise appropriate.
- Marketing consent: withdraw consent for optional marketing communications at any time by emailing support@lucky-tiger-casino.best.
Some requests may be limited or declined where we need to protect another person’s privacy, preserve security, investigate suspected fraud, comply with an obligation or keep records required by law. If information must be retained, we may restrict its use rather than delete it. We will aim to respond to valid requests within a reasonable time and may ask for clarification when needed.
If you believe your information has been handled incorrectly, please contact us first so we can review the concern and work towards a suitable response. You should avoid sending unnecessary sensitive information in an initial message. This policy does not affect any rights or remedies that may be available to you under applicable Australian privacy requirements.
